Using Carbonite's Anytime Anywhere Access feature Carbonite users can access their backed-up files and download them to any computer using Carbonite's Anytime Anywhere Access feature. This option is useful for customers who are not currently using the computer where Carbonite is installed, but still need to remotely access their backup. To access your files with the Anytime Anywhere Access feature, simply go to Carbonite.
From there, you can browse your backup to locate the file or folder you'd like to restore. Once you locate the file or folder, right click on it, click Restore, and then the file will quickly be downloaded onto your computer. How to restore all of your files and folders If you need to use the Carbonite Restore Manager to restore all of your files to a new or reformatted personal desktop or laptop computer, you'll find that the process is easy and painless.
Here are a few things you should know before getting started:. Now that you're ready to go, watch this quick video for a primer on how to do full restore with Carbonite Personal:. Pro Tip: Carbonite does not currently support the ability to do a full restore of PC-based files to a Macintosh computer, or vice versa.
Did you find the resolution within your first search? What other steps have you taken to resolve your issue? Was this article relevant to your issue? Do you still need to contact support? Email Address. What can we do to make this article more helpful? Carbonite Support Site Feedback. Tell us about yourself. What is the main reason for your visit today? Did you find what you were looking for? What is your comfort level with computers? Select an option I'm very comfortable with computers I'm okay with computers I'm uncomfortable around computers.
How often do you visit the Carbonite Support site? How satisfied are you with The layout of the site and articles? The ease of finding information? The overall support site? How likely are you to self-serve in the future? Email address. Support Help. Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping. Backup: This is the copy of files that you've backed up to our servers. InfoCenter: This is the Carbonite user interface on the Windows version of the product. There is some risk with these because they require you to download the file recovery software to your computer. In some cases, the new software could overwrite the file you're looking to recover.
But if you're willing to take the chance, you might have success with file recovery software such as Recuva. A lot depends on how soon you realize the file is missing.
If the file is very important to you and you absolutely must have it back, your safest bet is to shut down your computer as soon as you realize the file is missing and take it to your data recovery service.
Any additional computing activity since you deleted the file increases the likelihood that the file has been written over and permanently deleted. If you've tried everything with no success, chalk it up to a learning experience and use it as motivation to start backing up all your important files so you never have to worry about losing them again. Learn more. How to recover accidentally deleted files It takes nothing but a keystroke or mouse click to accidentally delete a file.
How to recover files on a Mac Recovering a file on a Mac computer or Powerbook is a similar process. Get resourceful It goes without saying that it's easier to recover files if you're already using some form of backup, like File History in Windows, Time Machine for Mac — or Carbonite for both. File recovery software There are also file recovery tools you can install on your computer.
Get your data back every time If you've tried everything with no success, chalk it up to a learning experience and use it as motivation to start backing up all your important files so you never have to worry about losing them again.
Interested in learning more about automatic cloud backup? The overall support site? How likely are you to self-serve in the future? Email address. Support Help. Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping. Backup: This is the copy of files that you've backed up to our servers. InfoCenter: This is the Carbonite user interface on the Windows version of the product.
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